Returns and Exchange

Pacific Harley-Davidson in-store policy on returns states that unworn and unwashed merchandise, with the tags still attached can be returned within 30 days of the initial purchase with the accompanying receipt. This excludes final sale merchandise and special order item(s), those items are not returnable or exchangeable. Lack of receipt or proof of purchase will result in the issuing store credit for the current selling price of the item(s).

Online orders can be returned or exchange in stores within 30 days of original purchase with original purchase receipt.  Please email us at to submit your refund request and send the item(s) to the following address.  

To: Pacific Harley-Davidson warehouse
2908 Kamehameha Hwy
Honolulu, Hawaii 96819

Notes: Customers are responsible to pay for all shipping expenses for the return and exchange. 

Shipping fees is non-refundable for return or exchange. 

Items purchased at retails stores are not eligible for returns online, but will be accepted at any of our retail stores in Hawaii.

Please contact the store you made the original purchase for assistance, check locations for our retail store


Sending us an email at will be the best way to contact us

Contact Us for any special request or assistance.