Returns & Exchanges
What is your return policy?
Unworn and unwashed merchandise with tags attached may be returned within 30 days of purchase with the original receipt.
Online orders may also be returned or exchanged in-store.
How do I exchange an item?
Online orders only, we offer two ways to process an exchange. Option 1 is highly recommended as it is faster, easier, and more cost-effective.
Option 1: Fastest & Easiest - Place a New Online Order
- Order the correct size/item immediately online.
- Add note at checkout: “Need prepaid envelope for exchange.”
- We include a prepaid return envelope in your new shipment.
- Once we receive your return, we refund the original item cost.
Option 2: Standard Exchange - Mail-In Exchange
- Mail the item to the warehouse address below.
- Customer pays shipping both ways.
- A $15.00 shipping fee invoice will be emailed to you after we received your item(s).
- New item(s) ships once payment is confirmed.
Note: Replacements are shipped via FedEx (P.O. Boxes via USPS). Shipping fees are non-refundable.
Mailing Address:
For returns, send items to the following address and include a note with your return details. For any questions, email us at orders@pacifichd.com.
Pacific Harley-Davidson Warehouse/Returns
2908 Kamehameha Hwy
Honolulu, HI 96819
2908 Kamehameha Hwy
Honolulu, HI 96819
Note: Store purchases cannot be returned online but are accepted at any Pacific Harley-Davidson retail location in Hawaii.